Advisory
Diagnosis before prescription.
Most technology projects go wrong for a boring reason: nobody had a clear picture of how the work actually happened. Our advisory work, led by Glen Harman, starts there.
Business Systems Discovery
It is a structured way of finding out how a business really operates, including the workarounds nobody wrote down, and it is deliberately independent of any product, platform or fashionable technology.
1
Ask
A structured set of questions, first about the organisation as a whole, then department by department.
2
Map
We assemble the picture: people, information, decisions, technology, workflows and the dependencies between them.
3
Investigate
We keep asking until we reach root causes rather than symptoms, and confirm the map back to you.
4
Recommend
Only then do we suggest what to change, whether that is automation, process redesign, security, software or nothing at all.
What you walk away with
- A confirmed, plain-language map of how your business actually operates
- The recurring problems and dependencies you may not have known were there
- Recommendations based on evidence rather than assumptions
- A clearer view of your own business, even if you never engage us again
Prefer a lighter tone?
Glen Harman & Associates is the same method and the same person, with more personality. Bailey Sierra keeps the more formal face for organisations that prefer it.